In case you have problems opening a current bank account (Girokonto) in Germany, you are unable to complete the identification process to unblock your blocked account or are not yet in Germany due to visa issues, please take this short survey, which will help you pinpoint the problem and will offer helpful tips on how to access your money tailored to your situation.
If you are experiencing technical difficulties (e.g. you can’t set-up the payouts in the app, you are not receiving an mTAN or similar issues of this nature) please contact us directly via email at firstname.lastname@example.org.
If you are experiencing other, non-technical issues setting-up your payouts (e.g. delays in the visa process, problems opening a current account in Germany, issues with the legitimation process...), check these articles.