In very rare cases it might be that some passports are not accepted during the PostIdent process by the German postal service. No worries! In this case, you have alternative legitimation options.
The easiest and most convenient way to find an alternative legitimation is via our contact site. Just simply follow the path I am in Germany > I haven't set up my payouts > Access my money > I didn't do legitimation yet > PostIdent. FintiBot will collect the information you fill in the form so we can provide you with a legitimation document that can be used to complete the legitimation. Alternatively, you can call the service hotline of Fintiba to request the document (How can I reach Fintiba?).
- Also, you can visit our Fintiba office in Frankfurt. In person, the legitimation can be processed very quickly. Please bring your passport as well as a document that confirms your address in Germany. Ideally, this would be your registration letter, however, rental contracts or similar documents that confirm your address in Germany can also be accepted.
Note: legitimations at the office of Fintiba can only be processed during our regular business hours. In order to schedule your legitimation appointment, please register for a time slot here.
- Alternatively, you can also visit the Sutor Bank branch in Hamburg. Please also bring your passport as well as a document that confirms your address in Germany as outlined above.