What does "revocation right" mean and which rights do I have specifically?

You can revoke your contract within 14 days without giving reasons in form of a written notification (for example e-mail or letter). The period begins after you have received this information in your purchase/contract details and not before the fulfilment of our information requirements/duties in accordance with article 246b § 2 section 1 in conjunction with § 1 section 1 number 7 to 12, 15 and 19 as well as Article 248 § 4 section 1 EGBGB.

In order to safeguard the withdrawal period, you must send the withdrawal notification as soon as possible to the respective contractual partner where your product is managed:

  • Blocked Account:
    Sutor Bank GmbH
    Hermannstr. 46
    20095 Hamburg

  • Governmental Health Insurance:
    DAK-Gesundheit Postzentrum
    22778 Hamburg

  • Incoming Insurance and Private Health Insurance:
    Albstraße 26
    73240 Wendlingen

In case of any questions, feel free to get in touch with us so we can clarify your individual situation.

Revocation consequences

In the case of an effective cancellation, the mutually received services and any benefits obtained (for example, interest) need to be returned. If you overdraw your account, we can neither demand costs nor interest for the repayment of the overdraft if we did not duly inform you about the conditions and consequences (e.g. applicable borrowing rate). You are obliged to pay compensation for the services provided until the revocation if you were informed about the legal consequences before the submission of your contractual statement and expressly agreed to a start of the execution of the consideration before the ending of the withdrawal period. If there is an obligation to pay compensation, this may mean that you still have to fulfil your contractual payment obligations for the period up to the revocation. Your right of revocation expires prematurely if the contract is completely fulfilled by both parties at their express request before you have exercised your right of revocation. Obligations to refund payments must be fulfilled within 30 days. This period begins with the declaration of revocation, for us with the receipt.

Special instructions

In case of a cancellation of this contract, you are no longer bound to a relating contract to this agreement contract if the related contract involves a service, which is provided by us or a third party on the basis of an agreement between us and the third party.

The rightfully binding description of your revocation right can be found in your contract details.

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