In case your visa for Germany was not issued or you withdrew the visa application, or you did not even apply but want to cancel your trip to Germany, please send the following document via our contact form to execute the reversal transfer:
- In case your visa was rejected, an official certificate issued by the consulate where your visa application was processed, confirming that your visa application has been rejected.
- In case you did not applied for a German Visa yet, you withdrew your application, or you even received a visa but will cancel your stay in Germany, an official confirmation from the German Embassy/Consulate which allows us to close your account. It has to include the instruction for us to remove the block on your account.
After a successful review by our Customer Care team, we will close your account and execute the reversal transfer to the account from which the original money was transferred.
Do you need a form to request the Embassy or Consulate the official confirmation? - Below you can find in the attachments a form in German which you can fill and state the reason why you need to close your blocked account. You can then hand this form over to the German embassy or consulate to formally request the consular certification in written form: