How long does it take to get my blocking confirmation?



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    Amirul Ichsan Hakim

    It has been two weeks and 2 days since I uploaded my passport and my selfie with passpory into my Fintiba account, but there is no sign of any progress. I can't help but wait something that ruin my whole schedule. Fintiba does not help with their help center and their FAQ feature at all, knowing that we have no mean of contacting the corporation directly at any way possible. I just desperately want to know, with your "every customer is treated with the same urgency" policy, why can't I have the confirmation for more than 2 weeks despite of my friend's confirmation in a mere 3 work days, and the that fact the normal waiting time of the verification is a week?

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