I have problems during the PostIdent process. What do I have to do?

In very rare cases it might be that some passports are not accepted during the PostIdent process by the German postal service. No worries! In this case, you have alternative legitimation options.

1. The easiest and most convenient way to complete the legitimation is to visit our Fintiba office in Frankfurt. In person, the legitimation can be processed very quickly. Please bring your passport as well as a document that confirms your address in Germany. At best, this is your registration letter, however, rental contracts or similar documents that confirm your address in Germany can also be accepted. Please book an appointment for legitimation here.
2. Alternatively, you can also visit the Sutor Bank branch in Hamburg. Please also bring your passport as well as a document that confirms your address in Germany as outlined above.