I did not receive the one-time code by SMS. Do I have alternative options to receive the code?

During the video legitimation call with a [verify-U] agent, you will be prompted to read a one-time code which will be sent to you. To receive this code, you have two options:

  1. Code by SMS: the code can be sent to the mobile phone number that you will have to provide to the [verify-U] agent. Please note that this needs to be a mobile phone number – landline phone numbers can and will not be accepted.
  2. Code by email: the code can also be sent to your registered email address. Please make sure that you have access to this email account when starting the video call with [verify-U]

Note: reading the one-time code to your agent is essential to complete the video legitimation process.

Was this article helpful?
22 out of 61 found this helpful