For the photo identification provided by [verify-U], the period of use for customers is 24 hours a day, 7 days a week, except for pre-agreed maintenance windows.
Video legitimation agents are available 14 hours daily from 9 a.m. to 11 p.m. (CET), 7 days a week, excluding pre-agreed maintenance windows and except on following days: Good Friday, Easter Sunday and Easter Monday, Christmas (25.12 and 26.12.), New Year (1.1.). Furthermore, on 24.12. and on 31.12. [verify-U] video agents are only available until 1 p.m. (CET).