Video legitimation agents of [verify-U] are available 14 hours daily from 9 a.m. to 11 p.m. (CET), 7 days a week, excluding pre-agreed maintenance windows and except on following days: Good Friday, Easter Sunday and Easter Monday, Christmas (25.12 and 26.12.), New Year (1.1.). Furthermore, on 24.12. and on 31.12. [verify-U] video agents are only available until 1 p.m. (CET).
Articles in this section
- Guideline for a successful video legitimation with [verify-U]
- How does the video legitimation work?
- Country Groups - Which legitimation alternatives are available for which nationalities?
- The video call is not working. Which alternatives do I have?
- My passport was not recognised during the video legitimation. What should I do?
- What are the service times of [verify-U]?
- I did not receive the one-time code by SMS. Do I have alternative options to receive the code?