Firstly, the access to video legitimation is determined by your country and if it is part of “Country Group 1” as outlined here:
To complete your video legitimation, you will receive all necessary instructions via email. After you have received this email, you will have a section available under “Banking” in your Fintiba account which is called “Video Legitimation”. Please click on this section and complete all steps as requested. Should you not see this section, please log out of your account and log back in to reload all necessary parts of your Fintiba account.
Note: it is essential that you have your passport available that you have used for the blocked account opening at Fintiba. Furthermore, make sure that you have access to the email address that you have provided and that you further ensure proper lighting conditions.