Whether you are already in Germany or not, if you are aware that your semester start has been postponed or you are planning to reschedule your trip to Germany, please contact via firstname.lastname@example.org. The new information will allow us to update your health insurance information within the package and ensure that you are still covered for your entire stay.
Please provide us with the following information:
- Your new planned date of arrival in Germany
- Your new semester start date
Once you contact our Customer Care Team explaining the situation and with the mentioned dates, they will check your case and help you further with anything you need to change.
🎬 During the current corona pandemic, many questions about health insurance in Germany have reached us. In the video below we have interviewed insurance experts from our partners DAK and MAWISTA to give you more clarity about the overall situation: