You can start the account closure process directly from your Fintiba account. You just need to login into your account and then check your Blocked Account section.
There you can start the closure process under Close Account, and you can provide all the required documentation along the process so it can be quickly verified. Just note that your smartphone must be previously connected to your Fintiba account via your Profile section.
⚠ Once you have opened a blocked account and you have received your Blocking Confirmation, it is not possible to close it without the necessary documents from the respective German authorities. Since this authority can change depending on whether you arrived in Germany already or not, here you can find below the solution for your case regardless of your current situation.
There are different reasons why you may have to close your blocked account. In all cases in which a blocking confirmation was issued we need the permission by law from the German authority to close the account before the expiration of the account. The reason is that we guarantee your financial support during your visit in Germany with the blocked amount deposited onto your account.
We call this permission document Sperrfreigabe going forward.
Authorities often have their own processes for receiving a Sperrfreigabe (also known as consulate certificate) explained on their websites. It is very important that you consult these guidelines and adhere the official processes explained by the authority. Fintiba cannot support you in this regard, because most of the time the visa applicant has to contact them in person. We really cannot help you in most cases!
- You did not apply for your visa, but want to cancel your blocked account
- You withdrew your visa application
- You received your visa, but want to cancel your trip to Germany (in this case you have to invalidate your visa first!)
The following is important - The Sperrfreigabe must include the instruction for us to remove the block from your account. If you need to support your request for the Embassy or Consulate with a template, you can download it here.
If your visa application was rejected by the embassy or consulate, we also need the official rejection letter that you received.
In case you've already arrived in Germany and need to cancel your stay, we need an official document from the Foreigners Office (Ausländerbehörde) which allows us to close your blocked account. The document is called Sperrfreigabe.
A visa, residence permit or similar allows the limitless entrance and exit of Germany in the validity period of your document. Therefore, before you can request a release document, you will need them to invalidate your visa document first. Usually you will have to provide proof of your up-coming departure (flight ticket or similar). In some cases they may ask you to follow up with the Sperrfreigabe procedure with your German embassy or consulate once you returned home.
- If you have already gone through the full legitimation process, we will be able to transfer the money to your German current account on request.
We have prepared a video answering your most common questions about the process.
Do you need a template to request an official confirmation to the Embassy or Consulate? - Below you can find in the attachments forms which you can fill and state the reason why you need to close your blocked account. You can then hand this form over to the German embassy or consulate to formally request the consular certification in written form: