How can I access my money when I arrive in Germany?

First, enter the start date of your visa and choose the document you received. Already got a visa before we issued your blocking confirmation? Simply provide the next day after your blocking confirmation was issued! Didn't arrive with a visa? Enter your arrival date instead!

Next, upload your visa document, either through taking a photo with your phone or submitting a file in-app:

Check your submission to follow general guidelines:
a. All information on your document need to be unobscured and clearly readable.
b. The upload needs to be a photo without filters- no scans or photocopies allowed.

Redo or Upload your submission accordingly.

Take a selfie, following these guidelines:

a. Your case should be clearly visible.

b. No obscuring accessory should cover your face. Religious head decor is allowed.

c. No filters!

Redo or Upload your submission accordingly. Your visa and selfie will now be verified. Shortly you receive the result of these checks and further instructions!

Lastly, upload your German Address to complete this step. It is part of the visa verification and mandatory for banking regulations.

The Addition 1 and Addition 2 fields are required for any extra information outside the shown example, e.g. you live in Musterstraße 1b, "1" would go into house number, "b" into addition 1.

To complete this step, you will need to have:
a. Your passport ready.
b. A device with stable internet connection and a camera.
c. Either your phone connected or access to your linked email inbox for the TAN code.

Please note the instructions by our partner takes part in German or English. You are unable to include a third person acting as translator within the call. The service time of WebID agents is between 7 am to 10 pm CET. 

Simply follow the instructions within your Fintiba App or the link provided with your notification email to get started:

You will be redirected to WebID. Confirm their terms of service and click "Confirm"

Check your transactional number and start the video call through a method of your choice. WebID provides you with different browser and app options (see right).

Follow the instructions of the agent and answer their questions. Lastly, if your identification was successful, enter the TAN code received via SMS or email on the webpage below and Confirm.

Complete! You are now officially identified. Unblocking of your account will happen within the next 24 hours. Further instructions on the payout setup will be given.

Hints to a successful identification:

• A good internet connection, a minimum of LTE quality, is a must for a successful video legitimation. Internet connections that are of 3G or lower speed, unfortunately, yield unsuccessful results.
• Make sure you have good, bright lighting. Using a flashlight is ideal. The video agent must be able to see you and your passport clearly. 
• A quiet/undisturbed environment is recommended.

What happens, if the video identification failed?
Occasionally, the process may fail due to differing circumstances. If it is a matter of a bad connection or call being interrupted in the middle of it: We encourage you to try again as WebID is the most convenient method for you to complete this necessary step!

Still unsuccessful or you unfortunately don't meet above criteria to complete the step? 
Please check your alternatives via the app or reach out to our customer support via contact form to inquire about other options available to you!*

Other troubleshooting articles you may want to check:

• I did not receive the one-time WebID code by SMS during video legitimation. Do I have alternative options to receive the code?

*Video identification via WebID is mandatory for a blocked account for minors. If you are unable to complete this step, we unfortunately cannot offer our service to you.

To complete this step, you will need to have:
a. Your passport ready.
b. The PostIdent coupon downloaded to your phone or printed (see below).

From your Fintiba account, follow the "Complete your legitimation" banner on top and click the "Unblock your account" panel. This will redirect you to the PostIdent website of Deutsche Post:

Enter your full first and last name as stated on your passport and your email address, click "Next":

You will find different methods to get your PostIdent coupon together with an FAQ section to reference, if you have questions towards the process:

With the PostIdent Coupon downloaded/printed, visit a Deutsche Post office close to you (see www.postfinder.de to find the closest options). Don't forget to bring your passport!

Provide the QR code on your PostIdent coupon to a Deutsche Post official and have them process your identity check.
 

Done! Your completed identification will be transmitted to Fintiba and your account will be unblocked within 24 hours.

What happens, if the PostIdent identification failed?
We encourage you to ask the officer for help. If unfortunately your identification cannot be completed after some attempts, don't worry: You can reach out to our customer support via contact form to inquire about other options available to you!

To complete this step, you will need to have:
a. Your passport ready.
b. An address confirmation of your current German residency no older than 3 months (see below for valid options).**
c. Print out the legitimation document page 2 and 3 provided to you in the document section of your Fintiba account.

First, locate the document in the document section labeled "Legitimation Document" and download it.

Read carefully through the instructions on page 1. For your identification to be successful, you need:

a. a notary, bank, German authority (embassy, consulate, chamber of commerce) or Fintiba via an visit to our office do the identification of your person.
b., page 2 details filled out completely (some parts are pre-filled, correct any false data by clearly crossing it out and add correct/missing information in readable letters). Don't forget your signature.
c. The authority conducting the identification needs to check "Original Reisepass und Adressnachweis lagen vor", fill in the date, sign and stamp it (bottom page 2).
d. To confirm your address, you will need to submit the address confirmation to the identifying person.
e. A copy of your passport (page 3) needs to be signed and stamped by the identifying person.
f. The identifying person needs to have the legitimation document page 2, copy of your passport and copy of address confirmation send via letter to our stated office address (page 1).

What address confirmation is valid?
One of the below documents that is not over 3 months old can be used as address confirmation. The document must show your full name and full address:

• Utility Bill (electricity, water, or gas bill)
• Rental agreement (full pages)
• Official municipality document (for example, the Anmeldung/address registration form or a letter from Deutsche Rentenversicherung)

What happens, if I can't provide the confirmation during the identification process?
The identifying party is able to send us the documents without the address confirmation to the office. Importantly note however, that completing the identification requires you to send us your address confirmation (also possible via email). You can only complete this step, if all documents have reached us.
Also important: If the address details on your submission vary from the legitimation document's details, you will need to redo the process!

**If you did not enter Germany yet, instead a valid proof of your current residency address is also valid. The same validation criteria as mentioned above apply.

Go to Blocked Account -> Setup Payouts: 


 Provide your current account IBAN number and confirm via OTP (check your emails!).



Note: You are confirming two separate actions with your OTP at this point:

a. Your first payout, flexible based on potential pending payouts and the current date. We will choose the next available payout based on starting date of your blocked account duration and when you complete the setup. If your visa duration is already running, expect the payment to be completed within 1-2 working days from now.
b. Your fixed monthly payments as a standing order, which will start at month's end for the following month until the final payout.

You can check the details via the two sliding panels inside the OTP verification window or manually clicking the dot selectors:



With the OTP confirmation, your payouts are now officially set up! 

You are able to check all of your configurations by the menu points in Blocked Account now, including your account balance and movement, monthly payout settings and payout details: