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Fintiba | Help Center
Important information regarding your Blocked Account
What is a blocked account?
Is the Fintiba Blocked Account accepted in the visa application process for Germany?
How do I benefit from the deposit insurance?
How much does the blocked account cost?
When does the payment of the administration fees start?
How to fill in the "Certificate of Foreign Status of Beneficial Owner"
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Blocked Account Opening
How fast can I open my blocked account with Fintiba?
How do I open a blocked account at Fintiba?
What documents do I need to open, access or close my blocked account?
Why should I open my blocked account at Fintiba?
For how long can I open a blocked account?
I am not a student. Can I open a blocked account anyway?
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What is Fintiba Transfer and how can I use it?
How can I contact Transfermate or xCurrency?
I chose “Make a Bank Transfer” in my account, but I want to use Fintiba Transfer, is it possible?
Can I transfer more money with Fintiba Transfer for other purposes?
Which payment option can I use to transfer my funds via Fintiba Transfer?
In which currency is the transfer to the blocked account be made?
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Blocked Amount & Blocking Confirmation
How long does it take to get my blocking confirmation?
When will the blocking confirmation be issued?
What is the standard "monthly sum" that I need to block?
What is the difference between "monthly sum" and "additional basic sum"?
What are the service times of [verify-U]?
What is meant by "additional basic sum"?
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Unblocking Your Blocked Account
How does the legitimation process work?
I have been asked to go through the video legitimation. How does it work?
Guideline for a successful video legitimation with [verify-U]
I have been asked to go through the manual / PostIdent legitimation. How does it work?
My passport was not recognised during the video legitimation. What should I do?
I did not receive the one-time code by SMS. Do I have alternative options to receive the code?
Money Access & Withdrawal
How do I get access to my money when I'm in Germany?
How do I get access to the money that I deposited additionally?
How can I transfer money from my blocked account to my current account?
Can I open a current account without a registration letter (Anmeldung)?
The set-up of my monthly payouts did not work. What should I do?
Can I use the blocked account to pay my monthly rent and other expenses?
Blocked Account Extension
How can I extend my blocked account?
Are there fees for the account extension? When and how do I have to pay them?
I am required to upload a document to change the monthly payout for my extended blocked account. What document do I need?
I want to extend my account, but it is already closed, what do I need to do?
How can I cancel my blocked account extension?
Blocked Account Closing
How can I close my Fintiba account?
My visa was not issued, is it possible that Fintiba speaks to the embassy or consulate to help me with my visa?