I didn't get my MTAN code to my mobile phone. What should I do?

If you didn't receive the mTAN for the confirmation of your mobile number, please try the following steps:

1. Double-check that you have entered the correct mobile phone number in your Fintiba account.  
   1. Check, that there is no 0 after the +49 (or other country code)
   2. Check, that there are no spaces between numbers
2. Make sure that your mobile phone has a stable network connection.  
3. Check your spam or junk folder in your SMS inbox to see if the mTAN message was mistakenly filtered.

If the problem persists, please reach out to us via contact form and click on "My problem was not resolved" after your initial message to our chat assistant.