I have been asked to go through the video legitimation. How does it work?

The video legitimation process is a very easy, comfortable way to complete you have been requested to go through the additional legitimation step process:

If your Passport falls into one of the cases where video legitimation is possible, then you will see this option as your default legitimation option in your Fintiba App.

If you have received the request to complete the video legitimation in your Fintiba App and you feel ready to do it, please have a look at the following Help Center articles we have prepared for you about the process:

Should certain issues (e.g. connectivity issues, language barrier...) prevent you from being able to complete the video legitimation process, you can contact us and we will help you find another legitimation alternative option:

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