If you are not eligible for both easy legitimation and video legitimation, then you will be requested in your Fintiba App to complete the legitimation via one of the following alternatives:
- Legitimation via the PostIdent process
- Manual Legitimation
Offering the most comfortable alternative!
Based on our previous customers' experience, we always offer the shortest and most effective alternative. Therefore, in the "Documents" section, you may find documents only for the PostIdent process, or only for the manual legitimation process, or for both.
If you see both, you can complete your legitimation with any one of the options.
Did you find the respective document in the Documents section? Then please check below how each of the respective processes can be completed
- You have received an email with a link to your PostIdent voucher to access. Alternatively, go to your Fintiba App to find your link in the provided next step.
- Head to any German Postal Service office (Deutsche Post).
- Provide them with the linked document.
- Follow the instructions on the voucher and guidance from postal staff.
In case this is not working, the alternative method to complete the legitimation is via the manual legitimation document found within your Fintiba App's document section:
If you received your Legitimation Documents:
- In your Documents section directly, or
- By contacting us after the PostIdent process did not work,
you can complete the manual legitimation process by any of the following alternatives:
- Follow the instructions on the first page of the provided document to complete the legitimation process.
- You may complete your legitimation at one of the following placed:
- via a BARMER office
- via another bank or Bürgerbüro
- via notary
- via the Fintiba office in Frankfurt.
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Please bring your passport and a document that confirms your address in Germany. This can be your official registration letter, your rental contract or any similar document that confirms your address in Germany.
Note: legitimation at the Fintiba office can only be processed during our regular business hours.