We're here for you. Studying abroad comes with a lot of moving parts, and we want to make the financial side as smooth as possible. Whether you have a question about your blocked account, need help with a document, or just want to double-check something, our Customer Support team is happy to help.
Find answers instantly in our Help Center
Before you reach out, take a look at our Help Center. It covers the questions our customers ask most often, from opening your account and making your first deposit to monthly payouts and insurance. It's available around the clock, so you can often get your answer straight away, without waiting for a reply.
Send us a request
Can't find what you're looking for? Our team would love to hear from you. Submit a request through our contact form and tell us how we can help. The more details you share (for example, your Fintiba account email and a short description of your question), the faster we can find the right solution for you.
Chat with us on WeChat
If you prefer WeChat, you can reach us there too. Simply scan the QR code below with your WeChat app to start a conversation with our team.
When can you expect a reply?
We read every message carefully and aim to respond within 1–3 business days. Each request is handled by a member of our team who takes the time to understand your situation and give you a complete answer.
We look forward to helping you on your journey to Germany!