In case you encounter an issue or a question regarding one of our services, we are glad to help you.
However, the fastest way to find an answer is to check articles in our Help Center! We tackle many different topics here.
In all other cases, our support team gladly is available for you in English and German language. Please use our contact form .
Note: as much as we want to give you a swift reply, our general response times are between 3 to 5 working days (this does not include Saturday, Sunday and German holidays!).
To help you as best as we can without too many waiting times, please submit your request as clear as possible and choose what you feel is the appropriate category for your inquiry.
Our customer care team phone number is +49 69 1200 620 66 20 and available for you from Monday to Thursday from 9 am to 12 pm and from 1 pm to 5 pm. On Fridays from 9 am to 12 pm and 1 pm to 3 pm (times are in CET). Except for German Holidays that you can find here.