The payout setup at Fintiba is meant to provide you with your upcoming month's allowance on time by initiating payments at the end of the prevailing month. A transaction can take 1-3 business days before crediting to your linked current account is completed. We take weekends and public holidays into account so your payment goes out early rather than late.
In case you feel your payments have not yet been initiated or are missing from your current account, we will take your inquiry seriously and help you sort out the situation!
To identify the next steps as best as possible, we recommend you to check the following:
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Is the processing of payment already visible within your Fintiba account?
You can always refer to your blocked account balance. Go to Blocked Account -> Account Balance to see your most recent updates. Should your payout already be listed, your receiving bank will need to process the payment. -
The blocked account balance is already updated, but 3 business days have already passed.
Please check with your receiving bank for the status of crediting. Your account balance within your Fintiba App or relevant account statements from the document section of your account can help your bank to check for the payment. -
The scheduled time for your payout has already passed and your blocked account balance does not reflect an update.
Reach out to our support team by submitting a request in our contact form. We will help you resolve your case as quickly as possible!